Training- Handling Difficult People

Training- MMT- Handling Difficult Peoplr

MMT- Handling Difficult People Training Exam

Name
Name
Date
Date
Choose the best answer. *
1. When Someone is late and in a hurry I shoud:
Choose one. *
2. If a guest had to wait too long because of another situation you should apologize for the wait?
Choose one. *
3. If someone is rude to me, I don't have to take it and I can just be rude back to them?
Choose One. *
4. If I apologize when we have done something wrong it will always make the person more upset?
Choose One. *
5. After a person has been rude or aggressive with me I should:
Choose One. *
6. When someone gets really upset and aggressive you should say to them
Choose One. *
7. If someone appears to be under the influence you should?
Choose One. *
8. It is OK to "Pass the Buck"
Choose One. *
9. If a resident has a problem with a rule you should?
Choose One. *
10. If someone asks me if a person lives in the community I should?